We believe that our role in serving our customers is fundamental in this period when many are unable to leave their homes. We are working to guarantee the availability of products and their delivery to our customers with all the necessary care and respecting the rules of essential activities (those essential to meet the urgent needs of the population) defined by law, following the emergence of COVID-19, in Brazil.
Below are answers to some frequently asked questions:
1. Can I place an order? Will SmartBind deliver the package?
Yes. We are watching this situation closely, focusing on the safety of our teams and ensuring the fulfillment of promises to customers. We follow the guidelines of local and international health authorities as this situation progresses. SmartBind continues to fulfill orders across the country for all products available on our website.
2. Will delivery times be affected?
Your order sent by SmartBind will be delivered within the estimated deadline shown at checkout.
3. What is the recommendation for carriers when delivering products to customers?
Delivery personnel were instructed to reduce contact with customers. After receiving the product, it is recommended to dispose of the packaging and wash your hands thoroughly.
4. What is SmartBind doing about the dollar's rise?
There is no room for price abuse at SmartBind, so we are maintaining our prices despite pressure from the international market. We recently implemented 12x installment payments to further assist our customers in purchasing our products.
5. What is SmartBind doing to keep customers and employees safe?
We are watching this situation closely, focusing on the safety of our teams. We follow the guidelines of local and international health authorities as this situation progresses. Our production is prepared to handle the products safely, and when possible we are working remotely from our homes.
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We wish everyone a lot of light and hope, and we are sure that we will overcome this moment together!
SmartBind Solutions Team
